AdChoices
Ashkan K
HUNTINGTON BEACH, CA | 2015 Chevrolet VoltNovember 30, 2020I don't have any experience.Response from SIMPSON CHEVROLET OF GARDEN GROVE
December 1, 2020Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.Antonio M
ARTESIA, CA | 2019 Chevrolet TraverseNovember 27, 2020It did not go well because my advisor Luis Mejia was on vacation, gas tank was not filled up. I tried to tell the advisor that check my vehicle in but he did not entertain me. It also took over 30 minutes to pull out my car after the service was completed. I have had to go back to cashier to ask the lady how come it's taking too long to pull my car out.Response from SIMPSON CHEVROLET OF GARDEN GROVE
November 30, 2020We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.Antoinette C
TUSTIN, CA | 2016 Chevrolet SparkNovember 23, 2020When we arrived for our appointment there was a line but the service writer assured us that because we had an appointment that we would be taken before the other people who arrived without an appointment. It took about 30 minutes to see the service writer despite arriving on time for our appointment. That being said, we left & went to lunch & just as we were finishing our lunch we got the call that our car was ready! We had a coupon so the entire oil change was under $6! They even asked about how many points we had...because I am the one that signed up my husband didn't know... they said it was alright...& that we would earn more points on this transaction... overall, 5 stars! 5 stars for the making the appointment... 5 stars for the service writer... 5 stars for the wait time... 5 stars for the nice lady that answered the phone when I called to verify the service department hours.... Thanx!Response from SIMPSON CHEVROLET OF GARDEN GROVE
December 1, 2020It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for taking the time to let the world know about your positive experience. Have a great day!Louis B
HUNTINGTON BEACH, CA | 2020 Chevrolet 1500 SilveradoNovember 23, 2020Very slow.Response from SIMPSON CHEVROLET OF GARDEN GROVE
November 23, 2020Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.Walter W
HUNTINGTON BEACH, CA | 2020 Chevrolet EquinoxNovember 23, 2020very professional and great serviceResponse from SIMPSON CHEVROLET OF GARDEN GROVE
December 1, 2020Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!Christian G
CORONA, CA | 2016 Chevrolet SuburbanNovember 23, 2020Very polite, great customer service and fix the problem with my suburban in a timely mannerResponse from SIMPSON CHEVROLET OF GARDEN GROVE
December 1, 2020Your satisfaction is important to us, so we want to sincerely thank you for choosing Simpson Chevrolet Of Garden Grove and we hope to see you again soon! We hope you have a great day!Fredy H
ORANGE, CA | 2019 Chevrolet TraverseNovember 23, 2020My regular advisor wasn't in that day but everyone was still very helpful and friendly as always.Response from SIMPSON CHEVROLET OF GARDEN GROVE
December 1, 2020Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!David D
DIAMOND BAR, CA | 2015 Chevrolet ImpalaNovember 23, 2020Great fast service. Was not expecting vehicle until Monday but got it back Saturday (same day). Only negatives were that I scheduled service days in advance to be told the car wouldn’t be ready until two days later but that was resolved same day as promised. Also received various quotes for same issue but I was satisfied with final quote. Service member was great and understanding.Response from SIMPSON CHEVROLET OF GARDEN GROVE
December 1, 2020Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!Elias V
NORWALK, CA | 2016 Chevrolet TraverseNovember 23, 2020Service representative Hector was very helpful. Got serviced what was needed on our 2016 Traverse.Response from SIMPSON CHEVROLET OF GARDEN GROVE
December 1, 2020Hello, we are glad we could help! If you have any further questions, please don't hesitate to reach out!Joseph S
ORANGE, CA | 2021 Chevrolet ColoradoNovember 22, 2020Good experience.Response from SIMPSON CHEVROLET OF GARDEN GROVE
December 1, 2020Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!